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Stu, White Hall, Arkansas
12/17/2015 10:30:50 AM
I have a couple of JCP Stafford brand shirts that were manufactured in Vietnam. The easy care broadcloth 60 % cotton 40 % polyester fitted 17 ½ 34-35 sleeve shirt shrunk in the sleeves after only 4 washings. I ask for the manufacturer to replace it. It is a gray and white square pattern, 75600-7 RN#93677. The other shirts were not “fitted”, same size and no problems. This shirt had to be defective in the fabric mix. Obviously I am not going to return a worn shirt to the store, especially after almost a year with no receipt. JC Penny customer service blew me off. This was not the first quality control problem encountered with Penny products but rest assured it is going to the be the last.
jlr, Birmingham, Alabama
12/17/2015 10:29:44 AM
If you order it, you will need to keep it. The return policy is so expensive and difficult it is not worth trying. Local stores will not accept online returns like Belk. I either order from Penny for only those items I am sure of or order from Belk.
8/15/2015 7:19:23 PM
We drove to the States today Aug 15-2015 to do some shopping. The sales lady was able to convince my husband to sign up for a credit card at J.C.Penny as soon as we were ready to check out. The credit check was approved which automatically gives you a hit on your credit rating, then the total of our purchase was given to us. We said that will be cash, which was turned down because they don't accept Canadian money. They said use your debit, but forgot to tell us that because we have a chip on our debit cards they are not accepted in the States. So the sales lady got her store commission for signing up a customer, we got a hit on our credit rating and left the store without anything. We left the merchandise at the store. We accept U.S currency in Canada at all stores. Perhaps the States need to follow suit or loose even more business.
11/28/2015 10:06:54 PM
Canadian stores accept US dollars because its worth more- if US stores did that they would take a hit. Plus, if you were approved for a credit card why didn't you pay for your purchase with the new credit card?? Then pay it off online when you got home? Sounds like you're just looking for something to complain about.
11/15/2015 11:17:35 AM
Frankly I gave up on the asinine mentality of this company "immediately" when they went into FAIR and SQUARE mode! Not a family store, not for the majority of American families............ THANKFUL for OPTIONS~
david, apple valley ca
7/13/2015 10:02:29 AM
Bought St Johns shirts for years, fits slightly over sized (good)lasts almost forever best purchase ever until now. purchased four shirts recently 7-2-15, not like the old ones, too tight (large)don't fit right in shoulder, very thin material, fabric feels weird. They must have a new supplier. They suck, no more St Johns for me,too bad.
>>> Diana , MS
10/21/2015 10:44:33 AM
We had the same issues.....just returned 7 shirts. I noticed the shirts we have were made in Vietnam, the new ones were made in Pakastan. Too bad. In the store , the longsleeved henleys were made in India.....dont know if I will bother to buy these.
D, Gainsville, GA
8/3/2015 6:10:28 AM
What happened to Liz Baker Cardigans? I had them in every color .... now, they are not selling them!
>>> Tuneful, Silver Spring, MD
8/13/2015 7:57:54 AM
Liz Baker acrylic hip-length cardigans--awesome! Miss them!
Dawn T., Clinton Township, Michigan
8/6/2015 10:57:43 AM
The Ambrielle bras of old were awesome. The convertible plunge bra was my favorite. Had one in every color. When I saw Ambrielle was back I got excited. Temper your excitement ladies. These new bras are awful. First of all, the new plunge bra is not even close to the old one. Band size at least a size too small, cups squish you down too much, they are noisy (yes noisy) and the quality is terrible. I even went to get professionally fitted at two different bra retailers, my size was spot on. Being forced to shop around for weeks for new bras cost JCPenney a life-long customer.
>>> Bev Bowie, Fredericksburg Tx
7/30/2015 11:00:37 AM
Why are the Ambrielle bras??I have read they are coming soon(that was 2014,this 2015)Who's asleep at the switch ?!
7/22/2015 3:14:57 PM
Why cannot I find or order Ladies St. John's Bay Secretly slender jeans??? I had this problem a few years ago. Then they came back. I stocked up. Now went to order them have been checking foe 3 weeks nothing in my size!!!!!!!! Please help
7/19/2015 9:11:46 PM
PLEASE bring back Liz Baker cardigan sweaters!
7/3/2015 8:23:02 AM
I am furious about the St. John's Bay men's t-shirts I bought recently at the Penney's store in Herald Square, NYC. The label CLEARLY states that the shirts are 100% cotton, but when you put them on, especially if it's humid outside, you know instantly that the fabric is a blend or perhaps even 100% synthetic. They stretch like polyester, they feel like Saran Wrap on your skin in humid weather. What's with the completely FALSE labeling of these shirts?
Lee Eagel, Tinley Park IL
6/6/2015 8:56:46 PM
of all the items discontinued big mac work shirts are truly missed.I can't find the same shirt and color in any other brand. Wish you would make them again.
Frances, Princeton, TX
5/29/2015 10:27:57 PM
You brought back St. Johns Bay jeans, but you did not include the Classic Fit straight leg. PLEASE bring them back. They are all I have worn for years and do not look forward to having to find a replacement. Don't know if the numbers on the pocket will help you but they are 742966 and RN93677. Thank you!
Anonymous, Ontario, CA
4/4/2015 11:28:07 PM
Please bring back your Cabin Creek Walking Shorts. I really like them, they fit great and I can't find any shorts that will work.
I am glad to see that you have brought back your St. Johns Bay shirts, now please bring back the Cabin Creek Walking shorts.
I can't wear the women's clothes the sizes are way to large for me, even know I am around that age, but I can still fit into misses sizes.
Tim, Lincoln NE
2/26/2015 8:49:51 PM
Do not shop at JC Penney. I got charged a late fee for paying my bill too early. Payment was due on the 23 of each month. I was paying on the 30th of the previous month and was ahead of the billing cycle. Although they could see the error the would not make adjustments. Close your accounts and run!! poor customer service. cancelled card and recommend everyone do the same.
3/19/2015 5:53:17 PM
I'm actually surprised JCP has lasted this long.
3/18/2015 8:00:54 PM
What has happened to women's St. John's Bay bi-stretch pants???? Or any of the women's St. John's Bay pants?? And when I try to purchase an alternate brand, it won't let me load it to my shopping bag! WHAT is going on?!!???!! I have shopped online with JCP for years on end, buying high volumes at a time (especially for tall). JCP was always my 'Go To' for online shopping. I've worn these pants for years!
cg , kingsport
3/13/2015 4:05:31 PM
bring back Liz Baker cardigan sweaters set
I like them very much.
Anonymous, South jordan utah
3/5/2015 10:12:03 AM
Cannot get any men's clothes sites to pull up on penneys web site.
CC, Beltsvlle MD
3/1/2015 6:14:55 PM
Your Xersion Women's Shorty Shorts RN8401652D - compression shorts - were the greatest. They didn't move!!!! I play sports and they stay in place. Wonderful product and the perfect modest length. Why did you discontue this product? Please consider restocking this item or tell me where I can purchase it. Bike shorts too long. PLEASE PLEASE CONSIDER MY REQUEST
2/24/2015 8:36:07 PM
Why were Liz Baker "Olivia" shoes discontinued? Came in Black, Navy and Beige. Heel was 2 3/4. Were only available online. Perfect for work.
2/14/2015 5:22:11 PM
Please bring back St. John's Bay Big & Tall Men's jeans. They were the only jeans my husband likes. They were comfortable and I could always get them in his size. Not anymore!!
2/13/2015 11:45:10 AM
Ultima Bath Collection - Desert Rose - 5 star rating for this collection and they are doing away with it!!!
v, brown, detroit nichigan
2/8/2015 11:35:12 PM
Ambrielle bras.....too bad for JCPenney glad I STOP shopping there
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