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8/15/2015 7:19:23 PM
We drove to the States today Aug 15-2015 to do some shopping. The sales lady was able to convince my husband to sign up for a credit card at J.C.Penny as soon as we were ready to check out. The credit check was approved which automatically gives you a hit on your credit rating, then the total of our purchase was given to us. We said that will be cash, which was turned down because they don't accept Canadian money. They said use your debit, but forgot to tell us that because we have a chip on our debit cards they are not accepted in the States. So the sales lady got her store commission for signing up a customer, we got a hit on our credit rating and left the store without anything. We left the merchandise at the store. We accept U.S currency in Canada at all stores. Perhaps the States need to follow suit or loose even more business.
D, Gainsville, GA
8/3/2015 6:10:28 AM
What happened to Liz Baker Cardigans? I had them in every color .... now, they are not selling them!
>>> Tuneful, Silver Spring, MD
8/13/2015 7:57:54 AM
Liz Baker acrylic hip-length cardigans--awesome! Miss them!
Dawn T., Clinton Township, Michigan
8/6/2015 10:57:43 AM
The Ambrielle bras of old were awesome. The convertible plunge bra was my favorite. Had one in every color. When I saw Ambrielle was back I got excited. Temper your excitement ladies. These new bras are awful. First of all, the new plunge bra is not even close to the old one. Band size at least a size too small, cups squish you down too much, they are noisy (yes noisy) and the quality is terrible. I even went to get professionally fitted at two different bra retailers, my size was spot on. Being forced to shop around for weeks for new bras cost JCPenney a life-long customer.
>>> Bev Bowie, Fredericksburg Tx
7/30/2015 11:00:37 AM
Why are the Ambrielle bras??I have read they are coming soon(that was 2014,this 2015)Who's asleep at the switch ?!
7/22/2015 3:14:57 PM
Why cannot I find or order Ladies St. John's Bay Secretly slender jeans??? I had this problem a few years ago. Then they came back. I stocked up. Now went to order them have been checking foe 3 weeks nothing in my size!!!!!!!! Please help
7/19/2015 9:11:46 PM
PLEASE bring back Liz Baker cardigan sweaters!
david, apple valley ca
7/13/2015 10:02:29 AM
Bought St Johns shirts for years, fits slightly over sized (good)lasts almost forever best purchase ever until now. purchased four shirts recently 7-2-15, not like the old ones, too tight (large)don't fit right in shoulder, very thin material, fabric feels weird. They must have a new supplier. They suck, no more St Johns for me,too bad.
7/3/2015 8:23:02 AM
I am furious about the St. John's Bay men's t-shirts I bought recently at the Penney's store in Herald Square, NYC. The label CLEARLY states that the shirts are 100% cotton, but when you put them on, especially if it's humid outside, you know instantly that the fabric is a blend or perhaps even 100% synthetic. They stretch like polyester, they feel like Saran Wrap on your skin in humid weather. What's with the completely FALSE labeling of these shirts?
Lee Eagel, Tinley Park IL
6/6/2015 8:56:46 PM
of all the items discontinued big mac work shirts are truly missed.I can't find the same shirt and color in any other brand. Wish you would make them again.
Frances, Princeton, TX
5/29/2015 10:27:57 PM
You brought back St. Johns Bay jeans, but you did not include the Classic Fit straight leg. PLEASE bring them back. They are all I have worn for years and do not look forward to having to find a replacement. Don't know if the numbers on the pocket will help you but they are 742966 and RN93677. Thank you!
Anonymous, Ontario, CA
4/4/2015 11:28:07 PM
Please bring back your Cabin Creek Walking Shorts. I really like them, they fit great and I can't find any shorts that will work.
I am glad to see that you have brought back your St. Johns Bay shirts, now please bring back the Cabin Creek Walking shorts.
I can't wear the women's clothes the sizes are way to large for me, even know I am around that age, but I can still fit into misses sizes.
Tim, Lincoln NE
2/26/2015 8:49:51 PM
Do not shop at JC Penney. I got charged a late fee for paying my bill too early. Payment was due on the 23 of each month. I was paying on the 30th of the previous month and was ahead of the billing cycle. Although they could see the error the would not make adjustments. Close your accounts and run!! poor customer service. cancelled card and recommend everyone do the same.
3/19/2015 5:53:17 PM
I'm actually surprised JCP has lasted this long.
3/18/2015 8:00:54 PM
What has happened to women's St. John's Bay bi-stretch pants???? Or any of the women's St. John's Bay pants?? And when I try to purchase an alternate brand, it won't let me load it to my shopping bag! WHAT is going on?!!???!! I have shopped online with JCP for years on end, buying high volumes at a time (especially for tall). JCP was always my 'Go To' for online shopping. I've worn these pants for years!
cg , kingsport
3/13/2015 4:05:31 PM
bring back Liz Baker cardigan sweaters set
I like them very much.
Anonymous, South jordan utah
3/5/2015 10:12:03 AM
Cannot get any men's clothes sites to pull up on penneys web site.
CC, Beltsvlle MD
3/1/2015 6:14:55 PM
Your Xersion Women's Shorty Shorts RN8401652D - compression shorts - were the greatest. They didn't move!!!! I play sports and they stay in place. Wonderful product and the perfect modest length. Why did you discontue this product? Please consider restocking this item or tell me where I can purchase it. Bike shorts too long. PLEASE PLEASE CONSIDER MY REQUEST
2/24/2015 8:36:07 PM
Why were Liz Baker "Olivia" shoes discontinued? Came in Black, Navy and Beige. Heel was 2 3/4. Were only available online. Perfect for work.
2/14/2015 5:22:11 PM
Please bring back St. John's Bay Big & Tall Men's jeans. They were the only jeans my husband likes. They were comfortable and I could always get them in his size. Not anymore!!
2/13/2015 11:45:10 AM
Ultima Bath Collection - Desert Rose - 5 star rating for this collection and they are doing away with it!!!
v, brown, detroit nichigan
2/8/2015 11:35:12 PM
Ambrielle bras.....too bad for JCPenney glad I STOP shopping there
Laine, New Jersey
2/2/2015 2:48:53 PM
Bring back Liz Baker skirts. I have had them for years'. Easy care and great to wear. Fits great. Need to replace all my skirts for work especial basic black long straight skirt for work. Bring back Liz Baker skirts.
1/20/2015 8:45:23 AM
The problem is poor manufacturing. I was a
very big shopper years ago in jcp. Most of
your brands were well made and you could
wear them for years. Your comforters and
home goods were also of high quality. I would order from the catalog and on line and never have a complaint about how it was
made. Now you can buy 2 items the same,
and maybe one will fit and the other will not. Too tight, too thin and just poor
quality & workmanship. Your jackets and coats are cut way too small & I am not a heavy person. You cant even zip or button them. You took away things that were good and replace it with cheap items in order to cut down on your cost. Its very sad what has happened to the manufacturing industry.
1/20/2015 8:42:59 AM
Did Liz Baker clothing go out of business? You don't carry it anymore.
Karen, New Hampshire
9/27/2014 6:09:05 AM
What happened to the Stafford dress shirts, in particular, the "super shirts"??!! They certainly are not super any more. Fit is much smaller, my husband bought a new white shirt in the same size as he always bought, washed it and put it on, it was so tight in the arms and chest, and you could see right through the shirt. This is so disappointing because we have bought these shirts for years. They were very nice for travel, wrinkle free and stain resistant. Now we must start shopping for another brand. No more JCP shirts until you bring the old fit and quality back! Very sad...
10/10/2014 12:25:52 PM
I agree with Karen. I bought these shirts my whole career. Same experience, the shirts on the shelf are not even close wo the original fit. I could barely get my arms through the sleeves. New vendor that messed up the fabric cut??? What are the chances of getting the original shirt back?
>>> DNR, Rockville MD
10/27/2014 6:01:06 AM
The JC Penny Supper Shirts were great! I can't believe they discontinued them. I tried their new line of shirts and they are crap. I’ve been looking for months for a replacement but can’t find anything close for the price.
>>> Patti, Springfield
1/13/2015 8:25:12 PM
I have bought the Stafford Essentials Cotton Blend Broadcloth fitted dress shirts 18-36/37 for years. They fit like a glove, although very limited in color selection. Now, I order the same shirt, but they send me the "Travel" line 18-36/37 fitted and it is so tight in the shoulders and across the back because there are no back darts. Bring the old shirt back and I'll continue to buy. Currently, I'm returning the ones I just got in the mail and am on the lookout for a well-fitting dress shirt like the ones Stafford used to make.
Anonymous, cloquet mn
1/11/2015 8:10:12 PM
Please do not solicit to this e-mail address. I love the colors and detail of the 'made for life' active wear, but need them in petite medium. The stores don't sell them and on line, there are only 2 colors left. Just a note to let you know where you're missing out on the demand!
Mpphred, Baton Rouge
12/29/2014 4:13:08 PM
Went to store at Mall of Louisiana to get a few bands taken out of the new watch my wife bought me for Christmas. Had to wait until someone got to the Jewelry department. When they finally got there I was told they didn't know how to take out bands and the person who does wasn't in yet but would be in shortly. Since I had a nearby doctors appointment within in the 1/2 hour, I told them I would be back after my appt. I did come back (11:30AM) and then was told by the same person working 3 counters that the person wouldn't be in until after 2PM. I finally paid some guy running a watch repair Kiosk $8 to get it done. Know wonder Penny's is going out of business. They cut costs by not having enough trained staff and don't realize that customer service makes a difference in a completive market. This experience would make me come back anytime soon.
12/28/2014 4:33:39 AM
JCPenney...Are you NOT interesting in making money?? Why is your online shopping program so poor???
I have attempted to give you my business several days in a row...hours at a time, but it is impossible to add items to the shopping cart...I get an "oops" message nearly 100% of the time...I said "nearly"...it has taken me 7 hours to add 26 items to my cart and it has been stressful and rough getting them on there, then to stay there. This is not a problem with my computer or server...I have tried Google Chrome, Explorer, and FireFox...I have cleared my history including caches and cookies...I have had to sign out then back in what seems like hundreds of times and after which I MIght...just might be able to add an item to my cart. It has been like this for 3 days in a row as I am "trying" to get in on your after Christmas sale and have several hundreds of dollars worth of merchandise in my cart...would like to shop more, but this is getting frustrating and I will not give you a dime when you are causing me to work so freaking hard to give it to you. I spent several hours yesterday loading up my cart just for you stupid system to erase everything in my cart AND "save for later" list. I had to deal with the same problem in November when I was trying to buy 4 pairs of sun glasses...I finally got those added and began to browse the sales but decided it wasn't worth it with all your issues. Why don't you listen to your customers? You are going to go bankrupt if you keep losing customers.
And on another note...What the heck has happened to your great selection of clothing? Your store is pitiful...I found better looking brand name clothing at Ross and for much less.
I'm very disappointed with JCP.
M Dean, Great bend
12/14/2014 9:07:38 PM
The Stanford super shirt used to come in multiple colors (red, rust, purple, green, etc.). Now, all we can find is white, black, and light blue. The carry other brand in these vibrant colors, so why not carry them in the best shirt? When will J.C. Penny's listen to their customers?
Anonymous, Wheeling, WV
12/7/2014 5:54:01 AM
I wish you would bring back the men's St. John's Bay crew neck sweatshirts. My husband loved them!
11/25/2014 6:44:20 PM
So they did bring back the Ambrielle bras, but they are not the same. The new ambrielle bra a cheap, poorly made substitute for the quality Ambrielle bras they used to make. Such a huge disappoinment.
JCPenney...bring back the quality Ambrielle bras and other items that you used to make and your customers will return.
>>> Kcjam05, Kc,mo
12/2/2014 11:15:43 AM
I agree. My ambrielle bras that I have purchased are poor quality! The old ones did not split out and the wires did not come out or break. The new ones squeak! How embarrassing! Why bring poor quality and try to pass it off as the old. I have turned many friends to this bra. My friends were equally pleased to find this bra back on the rack only to be dissapointed in the quality. Does anyone know of an equal bra? I am a 40ddd. The associate at the store told me how much better this bra was going to be and that I'd was made by Victory secret. The secret is out. This bra is crap!
>>> ray, San jose
11/28/2014 3:33:55 PM
I'd like to know if you found any stores/websites that carry simple for sports tees?
Bob Chmiel, Berkeley,il
11/28/2014 10:31:08 AM
My wife loved your Cabin Creek women's wear. Please bring it back.
Carol, Elmont NY
11/16/2014 7:59:51 PM
I miss all the Adonna sleepwear. Especially the flannel for winter. Think about your old customers that have been with you for 40 years
>>> AussieAddict, Greeley, CO
11/19/2014 11:01:40 AM
Gee...companies are wondering WHY we're NOT buying anymore? Where's the adonna cotton flannel PJ's ? Have worn them for many years, now...I can't find them at Penney's.
Wake up JC Penney...
>>> Anne, Boise
11/27/2014 6:30:37 AM
Please bring back the flannel Adonna pants; I too have been buying them for years. They are great!
10/25/2014 7:23:51 PM
I used to buy several St. John's Bay woman's cotton T's every year. They were a nice weight with a tight weave and fit beautifully. I didn't even have to try them on in the store- they were dependable. Last year I picked up 3 or 4 and had to return them. Then I noticed on the label a change in the country of manufacturer- these were thin, long, stretchy and clingy. I can't think of many women who would look good in the way these were made. How disappointing. I don't understand why, when a company has something that works, they feel the need to see if they can make more money by cheapening it. I guess it doesn't really matter what country made it ( of course I would prefer to see the jobs going to the USA) the problem is that JCP lowered their standard for this product.
Joy, New York State
10/19/2014 5:49:53 PM
I am so disappointed that you do not have the St. John Bay sweaters (made for JCP) in petite sizes. I am sure there are more ladies upset because this is a comfortable sweater and at a reasonable prize. Please bring them back. Thanks.
10/17/2014 10:55:44 PM
I would shop there just because of the very beautiful interracial commercials that they have been using. GREAT Job for continuing to break through the barrier.
lmec, rural east central indiana
10/13/2014 2:01:44 PM
I loved the Arizon Jean Company bra that was 100% cotton that I bought at JC Penney maybe five years ago. I wanted to buy more of them but can't find them anymore :(
10/7/2014 5:01:52 PM
Have a policy of customers bringing in their OWN coupons instead of waiting to get a discount at the register. That's something that's wearing down profit.
Oh, and have more warm clothes options during the summer, especially in colder regions. Even if it's summer, it can get nippy during the evenings.
10/6/2014 3:50:10 PM
What da heck where you thinking JCP? How could you discontinue the Stafford Super Pants? I mean... C'mon!! I have been buyin these pants and shirts since 12 years ago. They were worth it & wrinkle free! Now I have to settle for less than desirable much much MUCH more expensive pants.
I now I'll have to eplore other alternatives with my familiy. So you just didn't loose one customer... but My whole famiy, and that is 4 people! That's it ... keep counting!
jim, Eastern WA
9/26/2014 7:54:18 PM
I was just going to drive 30 miles to buy some more Stafford Pocket Tee shirts. Can't find any on the JCP website. They should bring them back.
9/18/2014 5:54:52 PM
Please bring back the Liz Baker sweater sets you carried a few seasons ago. I am a disabled person who is lost without them especially since they were easy care. Thanks a lot.
9/14/2014 11:13:17 AM
i am so dissapointed that you cut the JCP line of teeshirts , but now have done the same with JCP dressshirts. They fit perfect, not baggy and had many compliments on them. Why do you do this , I know you will say that they didnt sell, well every time I contacted a JCP store they hardly had any left. You go with StJohn Bay, which fit like a tent...You carry the women JCP line ....You need to bring them back, most of your mens cloths are way outdated and not for the young...JCP shirts were the best...please bring them back,, i cant see going to your store anymore if you dont, most of the workers at the JCP store shook their heads and were not happy that the line for men was cut....you need to compete
Jane smith , Charlotte nc
9/2/2014 5:20:49 AM
What is up with the website? I use my I pad to shop online a lot. But JCP instead of showing a page full of items shows four items at a time. When you click on an item, you cannot read item details nor reviews, nor can you click to see the size charts. Yes there is a place to click for details and reviews but it does not work.
I want to see all you have in a particular type item in my size on a page with many items on it. I can see at a glance which styles won't work for me, and click to examine the ones that might. Then click to recheck the size chart to be sure before ordering. Now this is how all other websites work!
Without item details, lengths are guesswork, as size charts do not give lengths...that is if one can find the size charts!
Shopped JCP for years. Now it is just frustrating to even try.
>>> Pam, Washington, pa
9/12/2014 11:06:34 PM
I use my iPad also, and have the exact problem. I even downloaded the JCP app and it was just as bad. I actually began the checkout process (after at least ten attempts to get to that point), went out to Paypal, entered my approval for Paypal, and when it switched me back to the JCP site, it said that my session has timed out, therefor, my order wasn't processed. I gave up! JCP is destined to fail without a reliable on-line presents.
9/12/2014 11:31:49 PM
Does anyone really not want to see the FULL SITE when they are shopping on online? What's that?JC Penney's web site is very poor. They could launch a beautiful website just on the money I have given them over the last twenty five years.
9/9/2014 9:03:11 AM
JCP...Please HELP! My husband has been wearing your Simply For Sports black tee shirts for years. We recently went to replenish his tees and found out that JCP no longer carries them!! We have tried over 2 DOZEN other tees..in MANY STORES..and no success! I have even had to return 4 other brands to JCP! The Simply for Sports were amazing heavy weight cotton that didn't cling to his love handles like every other thin cotton shirt out there and the neck was nice and snug...arms were just snug enough. With each wash the tee only got softer and stayed nice and thick feeling! PLEASE if someone from JCP can help me...maybe direct me to the supplier or bring back a good heavy weight cotton tee for the guys! Your store carries way too many light weight, loose neck tees..not everyone wants an undershirt ..some guys want a good smooth fitting tee to wear out! My husband keeps asking me to sew the holes in his Simply for Sports tees because he won't give them up! Please HELP!
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